This product is sold out. May we recommend...

Peterson Real Fyre 30-Inch Evening Fyre Charred Gas Log Set With Vent-Free Natural Gas ANSI Certified G18 Burner - Variable Flame Remote
Sold Out
Sorry, this product is no longer available

Customers Also Bought

Learning Center

Back to Top

Warranty

Back to Top
Lifetime Warranty

Indoor Vent-Free Real Fyre Gas Logs and Contemporary Alternatives Limited Warranty Policy. Vent-Free refractory gas logs are warranted for as long as the original purchaser owns them (Lifetime). Vent-Free fiber-ceramic blended gas logs are warranted for five years. Vent-Free gas log burners excluding valves, pilots and controls are warranted for ten years. All valves, pilots and controls (excluding batteries), are warranted for one year.

Refer to manufacturers manual for full warranty details.

Customer Reviews (1)

Back to Top
Edward
Undisclosed
Verified Purchaser
 
★★★★★ ★★★★★ 5.0

Logs & fire look great; remote works great; very pleased.

The most important thing about these gas logs is that my Wife *loves* them. Period. We think they look great, and the uncomplicated remote control works easily, intuitively, and flawlessly. The whole family is very happy with them, including me. It's nice to feel heat radiating from the ceramic logs for a while even after turning them off. The installation was quite simple -- replaced a set of gas logs that came with the house and were a pain to operate. Wish we had replaced them with this set years ago. Now, one thing did delay us for a few minutes: We didn't have a diagram showing how the ceramic logs were to be stacked. So this was a bit of a puzzle that we pieced together based on looking at the array of pieces and the photo from the website. I'm guessing the diagram just got left out when our logs were packed -- there *must* be a diagram! Only real issue we had over all was an admin snafu resulting in our initial order being canceled accidentally. We got that squared away, with the result being that we had to wait a few more days before receiving and cranking up the new logs. All's well that ends well. Customer service was good, and obviously we still gave five stars.

 

Was This Helpful?

 

Questions & Answers (0)

Back to Top

Have a question about this item? Ask an expert.

Ask a Question

Compare Similar Items

Back to Top

Proposition 65

Back to Top

WARNING: Cancer and Reproductive Harm - www.p65Warnings.ca.gov

Shipping & Returns

Back to Top

Free Shipping on orders over $49

Ship your entire order to your home for free, especially the big stuff! *Continental US only

When will my item arrive?

Once shipped, items usually arrive within 3-5 business days. While UPS and FedEx are our carriers for smaller items, be aware that larger items and orders are shipped via freight. The freight process is a bit more complicated than what we’ve all come to expect for small parcels, so it’s important that you’re prepared and understand what’s required of you well before delivery day.

  • Most freight products ship on a pallet
  • Some carriers will call to schedule a delivery window, while others will deliver the shipment to a reasonably accessible location closest to your residence (their goal is to deliver as near a garage door as they can).
  • We’ll specify which process you can expect in your shipping confirmation email.

For carriers that schedule delivery appointments:

Carriers that schedule delivery appointments require you to be home for delivery and provide your signature. The delivery is made with a semi-truck with lift gate services, and the shipment is dropped off at the curb. If you authorize the shipping company to leave the delivery without a signature, BBQGuys can’t be held responsible for damages that occur during delivery. As complicated as this process may seem, we’ve only scratched the surface here — please review our detailed guide to freight delivery so there are no surprises when a freight shipment heads your way.

For carriers that deliver without an appointment:

Carriers that deliver without an appointment don’t require you to be home or set up a delivery window, and you aren’t required to sign for the pallet(s). Instead of scheduling an appointment, arranging your schedule to be home for the delivery, and signing to confirm receipt, you can sit back and let your items come to you. If you’re home at the time of the drop-off, you can request the driver place your delivery in the garage; if you’re out of the house, the driver will leave it near the garage or doorstep.

$6.95 Flat-Rate Shipping

Anything under $49 ships at one low price. If your order increases, your shipping stays the same!

30-Day Returns

Return all new, unused, and unassembled items in their original packaging, and we'll give you a full refund minus the cost of the original AND return shipping.

No Restocking Fee

Most companies charge a restocking fee. We just don't do business that way.

Your Shopping History. Pick up where you left off.

Recently Viewed Items

 
Current price $0.00
Product Name Not Found
Current price $0.00
Product Name Not Found
    Current price $0.00